Effective Date: 11-03-2025
Last Updated: 20-03-2025
1. Introduction
Welcome to *market.citadelcloudmanagement.com* (referred to as the “Platform”), a service operated by *Citadel Cloud Management* (“Company,” “we,” “us,” or “our”). By accessing or using our Platform, whether as a vendor or a customer, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, you should immediately cease using our services.
2. User Eligibility
To use our Platform, you must be at least 18 years of age. By creating an account, you affirm that the information you provide is complete, accurate, and up to date. Should there be any changes to your account information, you agree to update it promptly to maintain its accuracy.
3. Vendor Terms
As a vendor on our Platform, you agree to the following obligations:
– Product Listings: You must provide accurate and truthful information about your products, including but not limited to descriptions, pricing, availability, and shipping details.
– Order Fulfilment: You are responsible for ensuring timely processing and delivery of orders. You must also address customer inquiries in a professional manner.
– Compliance: We reserve the right to suspend or terminate your vendor account if you engage in fraudulent activities, violate our policies, or provide poor customer service.
– Liability: You are solely responsible for the quality and safety of the products you sell and for compliance with all applicable laws and regulations.
4. Customer Terms
As a customer using the Platform, you agree to the following terms:
– Product Review: Before making a purchase, you should carefully review the product descriptions, including pricing, specifications, and shipping details.
– Refunds, Cancellations, and Returns: These are governed by our Refund Policy. Please refer to the policy for full details.
– Chargebacks and Disputes: You agree not to initiate fraudulent chargebacks or disputes against vendors or the Platform. Any such activities may lead to account suspension or other actions.
5. Payments and Fees
– Secure Payments: All payments are processed securely through a third-party payment gateway to ensure your financial information is protected.
– Vendor Fees: Vendors may be subject to commission fees on sales, as outlined in their individual vendor agreements. Please review your agreement carefully.
– Refunds and Chargebacks: In the event of refunds or chargebacks, the Platform reserves the right to impose penalties or suspend accounts if necessary to mitigate fraud or financial losses.
6. Prohibited Activities
Users of the Platform are strictly prohibited from engaging in the following activities:
– Selling illegal, counterfeit, or prohibited items, including products that infringe on intellectual property rights.
– Engaging in fraudulent activities, false advertising, or making misleading claims about products or services.
– Attempting to hack, exploit, or disrupt the Platform’s operations, including attempting unauthorized access to any part of the Platform’s systems.
7. Intellectual Property
– Vendor Responsibility: Vendors must ensure they have the legal rights to sell any products listed on the Platform. This includes obtaining necessary licenses or permissions where applicable.
– User Restrictions: Users agree not to copy, reproduce, distribute, or create derivative works based on the content available on the Platform, including text, images, and other materials, unless expressly permitted by the Company.
8. Limitation of Liability
The Company is not responsible for the following:
– Vendor-Customer Disputes: We are not liable for any issues arising between vendors and customers, including disputes over product quality, shipping delays, or misrepresentation.
– Technical Interruptions: We are not responsible for any interruptions to the Platform’s services, including technical issues, data breaches, or cyber-attacks, especially those outside of our control.
– Indirect Damages: We are not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the Platform.
9. Account Suspension or Termination
We reserve the right to suspend or terminate user accounts, whether vendor or customer, for violations of these Terms, without prior notice. In cases of serious misconduct or repeated violations, account suspension or termination may be permanent.
10. Changes to Terms
The Company reserves the right to modify or update these Terms at any time. Any changes will be posted on this page with the updated effective date. By continuing to use the Platform after changes are made, you accept and agree to the revised Terms.
11. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
*Email:* info@citadelcloudmanagement.com
By using the Platform, you acknowledge that you have read, understood, and agree to these Terms and Conditions.