Effective Date: March 14, 2025
Last Updated: March 18, 2025
- Information We Collect
We collect various types of information to provide you with the best possible service. This may include:
– Personal Information: This includes details such as your name, email address, phone number, and physical address.
– Payment Information: Payment details, such as credit card numbers or other payment methods, are processed securely by third-party payment processors and are not stored on our platform.
– Browsing and Purchase History: We collect data on your interactions with our platform, including your browsing behavior and purchase history, to enhance your shopping experience and personalize content.
- How We Use Your Information
We use the information we collect for the following purposes:
– Order and Payment Processing: Your information is used to process and complete purchases, including handling payments, delivering products, and providing customer support.
– Improving User Experience and Security: We analyze user behavior and preferences to improve the functionality of our platform, optimize performance, and enhance overall security.
– Promotional Updates (With Consent): If you have opted in, we may send you promotional emails or offers to keep you informed about new products, services, or updates. You can unsubscribe at any time.
- Data Sharing and Disclosure
We are committed to protecting your privacy. We do not sell your personal data to third parties. However, we may share your information in the following situations:
– Payment Processors: We share necessary details with third-party payment providers to securely process your transactions.
– Shipping Providers: In order to fulfill your orders, we may share shipping details with delivery services.
– Legal Authorities: We may disclose personal information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.
- Data Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, or destruction. These measures include encryption and secure data storage. However, no method of transmission over the internet or electronic storage is 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.
- Cookies and Tracking Technologies
To improve your experience on our platform, we use cookies and other tracking technologies. Cookies are small files stored on your device that help us personalize your experience, remember your preferences, and analyze site usage. You can manage or disable cookies through your browser settings. Please note that some features of the platform may not function properly if cookies are disabled.
- Your Rights
You have the right to:
– Access: Request access to the personal data we hold about you.
– Correction: Request correction of any inaccuracies in your personal data.
– Deletion: Request the deletion of your personal data, subject to any legal or contractual restrictions.
To exercise your rights, please contact us at info@citadelcloudmanagement.com. We will respond to your request in accordance with applicable privacy laws.
- Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the “Last Updated” date. Your continued use of our platform after any changes to this policy constitutes your acceptance of the revised terms.
If you have any questions or concerns regarding this Privacy Policy, please do not hesitate to contact us.